Customer Success Organisation(CSO) is the latest initiative by SEBSA to improve traditional support and training services by providing a comprehensive, customer-centric ERP service that solely focuses on the individual client's growth.
CSO helps customers with IFS solutions fulfil all essential ERP requirements quickly and effectively without needing to employ multiple vendors for individual requirements. At the same time, SEBSA gets to retain the clients in its ecosystem.
At the helm of CSO is Gayan Ranawaka, overseeing all CSO operations and continuously evaluating and enhancing its workflow and delivery. He also maintains positive and strong relationships between all stakeholders and the CSO department. As the head of CSO, he mentors and guides the services team, fostering a positive work environment and driving professional growth.
Gayan Ranawaka has over 18 years of experience as an IFS Consultant in various capacities and positions. Gayan is a proud alumnus of the University of Sri Jayawardenapura and Rahula College, Matara. He holds a BSc. Accountancy Honours degree from the University of Sri Jayawardenapura, and he is an associate member of the Chartered Institute of Management Accountants(UK) and the Institute of Chartered Professional Managers.
It is well-known that many businesses that utilise ERP solutions are not deriving the expected results due to inaccurate implementations and shortcomings of support service vendors. Gayan Ranawaka and the Customer Success Organisation team are poised to resolve these issues in the industry, setting new industry standards and ensuring a positive experience for every customer.