Support
World Class Support that Makes a Difference...
Application Support
Application support ensures uptime and interrupted flow of business by providing necessary support to users in critical business functions in ERP.
Technical Support
Technical support aimed at fulfilling operational and tactical level requirements of data visualization and process automation.
SAMS
SAMS aims to provide complete repertoire of integrated tools and services which facilitate end to end ERP life cycle management. SAMS consists of application support, technical support and value-added services.
User support is the life blood of your Enterprise Application
We Offer
ApplicationSupport

End User Support
Interactive help desk manned by experienced personnel that ensure maximum uptime.

Super User Support
Equip users with knowledge and skills to use ERP in more flexible and innovative manner at tactical and operation levels.

We Also Offer
TechnicalSupport

Technical Upgrades

Uplifting of Customization

Modifications

Specification Development

Testing and Verification

Configurations

Lobbies

Quick Reports

Standard Reports

Custom Object Handling
SAMS
SEBSA
Application
Management
Support
Additional SAMS Services
Usage
Analysis
In depth and systematic analysis of usage patterns serve as inputs to plan next IT initiative, opportunities for automation and system streamlining.
Vendor
Relations
Designed to handle activities of internal IT Department such as contract management including service level agreements and timely updates to your ERP system.
Value Proposition
Highlights of Our
Support Offerings...

We operate in your time zone
Europe, Asia Pacific, United State of America, Special arrangements for 24x7 or 24x5 support

We operate around the clock
Special arrangements can be made to accommodate 24x7 or 24x5 support

Flexible support agreements
Focus on business continuity and mutual benefits rather than strict agreements

Experienced support professionals
All support professionals command 6 years of IFS® experience on average

Clear service level agreements
Outcome based mutual understanding to secure desired responsiveness

Maximum up-time
Committed to uninterrupted functioning of critical business operations

Tailor-made support
Business are different and so as their internal processes. That entails unique support offering and we are prepared to provide exactly that

Enhanced user experience
With right assistance when needed leads satisfying user experience