Customer Success

Your One-Stop Shop
for ERP Success

SEBSA Customer Success is a comprehensive support service that aims to fulfil essential requirements of any IFS solution and guarantee the desired ROI from your implemented IFS project.

No need to spend your time & budget on multiple service vendors

SEBSA has solutions for every IFS needs.

Implementation of new modules and functions to bridge operational gaps.
Enhanced end-user support with prioritised access to IFS life cycle support.
IFS Cloud Consultancy and Developments.
Workshops and training sessions for new IFS users.
Managed services to improve IT infrastructure.
Database management and systems engineering.
Who is it for?

SEBSA Customers

After your planned go-live with SEBSA, you can stay within SEBSA’s ecosystem and keep working with the consultants who are already familiar with your business solution.

Existing IFS Customers

If you have already gone live with IFS implementation or upgrade project through another vendor, you can still utilise CSO services. It only takes a week to complete the onboarding process.

Services

Customer Success Organization

  • New modules & functional requirements
  • Customizing new modules & functions
  • Problem resolution
  • Remote assistance
  • User empowerment
  • User manuals & resources
  • Hands-on training
  • Role-based training
  • Module specific training
  • Customised scenarios
  • On-site & Online training
  • Industry experienced trainers
  • Monitoring & maintenance
  • Troubleshooting & issue resolution
  • Security management
  • Backup & disaster recovery
  • Performance optimisation
Our Core Technical Services
Application Management Services
PL/SQL Investigation
Report Development
Database Administration
UPD Installation
DB Health Services
Maintaining Environments
Solution Consultancy
sebsa academy

Next Level of Training Experience

SEBSA shares its knowledge and proficiency in ERP solutions by offering training on any version of the IFS ERP software, be it IFS Cloud or prior versions of the application.

Value Proposition

Benefits of Our
Customer Success Service

Regular Reviews and Updates

Conducting regular reviews and updates to ensure the ERP system is performing optimally.

Dedicated Support Team

Every SEBSA client is assigned to a dedicated support lead and a team familiar with their business solution.

Operating in Multiple Time Zones

With offices established in Sweden, Romania and Sri Lanka, we can operate in APAC, EU and IST time zones as required.

Next Level Training Experience

Training on any version of the IFS software, be it IFS Cloud or prior versions of the application.

Customer Focused Support

SEBSA provides more comprehensive and customer-centric support services for all IFS versions.

Flexible & Clear Support Agreements

Flexible contract management focuses on business continuity and mutual benefits rather than strict agreements.

Maximum Up-time

Committed to a smooth and uninterrupted functioning of critical business operations.