Pandemic – Perseverance – Prosperity

Look inwards as information you need to make effective decision is already with you, but you may not see it

Health cum economic crisis has not spared anything that is manmade. Manufacturing is one such sector that is turned on its head by this calamity.

Supply Chain Disruptions

Among major manufacturing challenges during the pandemic, disruption to supply chain tops the list. In the upstream of supply chain critical component suppliers are no longer accessible to due to restrictions on movement, closure of ports or entire facility of your supplier is under quarantine and operation are halted indefinitely. Adopting 80 -20 balance in terms of supplier selection where   80% of goods are sourced from most cost-effective offshore suppliers while the balance is sourced from inshore suppliers who are not the most economical is widely being discussed as a solution.

To categorize your long list of suppliers in to 80% list and to 20% list, you need wide range of statistical information such as geographical dispersion of suppliers, supply lead times and delivery reliability indicators. The equation is not yet complete as it needs criticality of items sourced and possible alternatives.

It is a fact that external environment poses an existential threat to the business but finding correct information on mission critical items or on delivery reliability to counter the threat could be challenge of its own. Gravity of the ‘information challenge’ depends on how far you into your journey of digital transformation. If you are with a formidable ERP system, but still you are not able to readily access the information you need, then it could be question of how you have configured your system. Supply Chain vertical of your ERP together with its supplier relationship management capabilities capture almost all the vital information regarding supply function provided it is correctly configured. Then with help of Business Reporter (BR) and Business Intelligence (BI) modules such data can be processed and visualized through Lobbies and Reports.

Downstream of supply chain poses its own set of challenges. As manufacturer you may be required to directly supply items to customers of your customer instead delivering to your customers’ warehouse. This is a new challenge to your logistics operation as it needs deliver possibly smaller quantities to wide range of geographically distributed locations which at times are not accessible by conventional vehicles you have in your fleet.  In this context two types of digital solutions are required. One set of them such as specialized solution that handle reverse logistics and a vehicle tracking and scheduling systems that facilitate smart decision-making and other set of solution such as handheld package scanners and paperless pick lists to increase efficiency. The effectiveness of decision making depends on capturing data, processing data, and dispersing them to correct people as input for decision making to execute daily operation. But involvement of different business applications comes with inherent challenge of integration. Whether to use inbuilt connectivity capabilities of your ERP or to use specialized integration platforms to integrate your ERP with third party business applications is one the first questions that begs answer. On the other question on mobile front is most off the shelf mobile solution are expensive and compatibility of such solutions with realities of your business could be less than desirable.

Critical Asset Management

Apart from supply side challenges, demand fluctuations have forced many of the heavy machinery at factories to complete shutdown. These machines that are designed to run continuously, need to be serviced more frequently in dormant periods. This is a litmus test for the asset management function of the organization on to what extent it is in possession of data on its critical assets. Use of artificial intelligence (AI), machine learning (ML) and internet of things (IoT) capabilities to predict repair and overhaul needs in advance are success factors for any asset management function.

Workforce Management

When society returns to normalcy, productions lines can run at full speed but with half the workforce or at time with just one third of the workforce that manned it before the pandemic. When a smaller number of people needs to do more work efficient material handling, ease in time and quantity reporting are key success factors. During or immediately after the crisis organization are required to produce things that they are not used produce. This shift from perfumes to sanitizers or from designer ware to protective gowns require advance planning of shop floor activities using product structure and routings in your ERP.

In a different context if you are in to manufacturing of personnel protective equipment (PPE) or producer of healthcare equipment, then you may need to scale up operations and run operations in 24X7 basis with employees working in multiple work shifts.

The IT Approach

Be it analysis of geographical dispersion of suppliers, identification of bottle neck items or having integrated asset management system are critical for accurate information processing and taking effective decisions. In a troubled time, your IT budget may not be sufficient to scale up recruitment to handle all different project related to process optimization and purchase all tools to run a digitized operation. This call for IT partner that can provide you with required expertise to configure your ERP so that it serves your information requirements, built correct mobile application to support the work processes and to integrate complementary business applications with your main ERP. Your decision about your IT partner today will define your destiny tomorrow.

To weather the storm, perseverance is the key, but perseverance depends on decisions made. Decisions made is a product of accurate information processing. At SEBSA we ensure that you process right information be it your own or obtained from other proprietary sources and present them to right persons, on time and in simplest manner possible to support agile decision making in new journey toward prosperity.

SEBSA, keep wheels moving.

Note from Support Evangelist Lahiru Silva

Do your users trust your new ERP? As IT person your instantaneous reply would be ‘’Why not!!’’

Are you sure?

Most of the time absences of trust is hidden and personal, because even to discuss absences of trust there need have some degree of trust. (Seems paradoxical isn’t it…)

The money you spent on the big IT project or the technical superiority of the implemented solution alone is not capable of wining the trust of your users. You need show genuine concern for the users. Trust is not something money can buy.

Trust is the element that glues users to newly implemented system.  Trust breed engagement and willingness to comply.

Continuous user engagement and compliance or in other words ‘buy in’ from users are critical to success of any digital transformation initiative.

On the other hand, absence trust in the system leads to withdrawal of energy to engage and force users to believe that system and new processes do not deservers anything from them as together they do not yield any benefit to users themselves.

How can we build or restore the trust? Luckily there are few things we can do.

Ensure new system delivers its promise

If it means to make the life easy for users, then ensure it does exactly that. Equip users with little tricks and tips to engage the new system in correct manner. Make available a reliable user support when they need it and in a way they need.

Increase transparency

Unknown breed anxiety so ensure user know all they need to know about the new system. Even though there was pre go live training users will not become experts in new system overnight therefore they need access to systematic and knowledgeable support mechanism.

Develop competency

Develop competency

Engaged users evolve over the time and they need to do more from the system. specially the super users want system to deliver more but they may not know how to get it done.  There comes the need for continuous user training, advance user support and skilled set of technicians to configure the system to new demands.

Open for criticism, prepared to adopt and adjust

No matter how futuristic your solution at implementation as the time passes it becomes more and more at odds with contemporary needs. There can be requirements to change the original solution or to reconfigure it. This recalibration process should be fast and accurate to secure the trust of users.

You promise to your users, the lifeline of your organization that new system brings nothing but best. No matter what we promise every system has its own pros and cons.  But if you show genuine concern for your users by empowering them with novel support initiative then you can win their trust and achieve the level of congruence make a winning team.

To know more about user support and our unique support offering SEBSA Application Management Support – SAMS reach us @

We help you to define and deliver support you need.


Uncompromised uptime with unmatched support

In an era within which remote working is the norm rather than exception, a functioning ERP becomes the lifeline of any organization. Real uptime of an ERP depends on two factors and those are availability of the system and user’s ability to use the system effectively.

In the sphere of IFS ERP,

  1. Functioning Database Server and Application Servers
  2. Well synchronized batch ques and connectivity messages
  3. Timely possessing of backgrounds jobs
  4. Optimum memory utilization represent the technical aspect of uptime.

If any of above is not functioning as expected, then uptime is compromised, and flow of business transaction is interrupted. Attentive and nimble ERP support operation should be capable of keep these functions and entities running throughout the business hours and beyond as some of the background processing happen outside business hours.

In the context of ERP fully functioning system does not necessarily mean fully functioning business operation. Performance of the business depends on ability of the users interact with the system effectively. When user is stuck cannot processed the transaction to next level, unlike in pre Covid 19 era now users do not have that colleagues she always turned to right beside her. Even that friendly and knowledgeable colleague may not be available online as she is working in completely different time schedule of her own.

Some of the most common issues users face,

  1. Inability to process the customer orders and invoice it
  2. Items are available in location but cannot be reserved
  3. Update general ledger function is not working and it prevent month end closing of books
  4. Not able to release the purchase order and receive goods
  5. Inability to view subordinate in employee file or in time registration

All above and many more alike prevent seamless flow of business transactions that are critical to delivery of services and goods. To stand up to this challenge organization need support and empower users with well-structured professional support operation that understand the flow of information, reporting hierarchies and true meaning of functional flows in the business.

Modern day professional ERP Support does not stop at providing guidance to user when they need assistance. Specially at SEBSA, ERP Support moves beyond traditional limitation of ‘reactive support’ to more proactive role of value generation. SEBSA ERP Support facilitate effective and efficient use of ERP Applications by providing,

  1. Data visualization and workflow management support
  2. Identify training needs of users and fulfilling them
  3. Highlighting the potential areas of automation and thereby improving user experience

To find about all these and more talk to us at SEBSA – ERP Support that defines success